Feed: Slashdot
Feed Link: https://slashdot.org/
---

Title: UnitedHealth Now Has 1,000 AI Applications In Production

Link: https://science.slashdot.org/story/25/05/05/2...

According to the Wall Street Journal, UnitedHealth Group has 1,000 AI
applications in production for use in its insurance, health delivery and
pharmacy divisions. From a report: UnitedHealth's AI transcribes
conversations from clinician visits, summarizes data, processes claims and
controls customer-facing chatbots. In addition, roughly 20,000 of the
company's engineers use AI to write software, according to the report. Half
of these applications use generative AI and the other half employ a more
traditional version of the technology, said Chief Digital and Technology
Officer Sandeep Dadlani, per the report. "Like other AI-powered tools,
medical chatbots are more likely to provide highly accurate answers when
thoroughly trained on high-quality, diverse datasets and when user prompts
are clear and simple," Julie McGuire, managing director of the BDO Center for
Healthcare Excellence & Innovation, told PYMNTS in April 2024. "However,
when questions are more complicated or unusual, a medical chatbot may provide
insufficient or incorrect answers. In some cases, a generative AI-powered
medical chatbot could make up a study to justify a medical answer it wants to
give."

Read more of this story at Slashdot.

---
VRSS v2.1.180528