Feed: Slashdot
Feed Link: https://slashdot.org/
---

Title: Delta Air Lines Class Action Cleared For Takeoff Over CrowdStrike
Chaos

Link: https://yro.slashdot.org/story/25/05/08/19182...

A federal judge has allowed key parts of a class action lawsuit against Delta
Air Lines to proceed, stemming from massive flight disruptions caused by
CrowdStrike's faulty Windows update in July 2024. The Register reports: Delta
blamed its reliance on Microsoft software and the CrowdStrike incident for
its woes. However, according to the plaintiffs in the action (PDF), both
companies offered the airline assistance, which Delta turned down. Customers
of the Atlanta-based carrier affected by the delays and cancellations claim
they struggled to secure refunds and compensation from the airline. The
plaintiffs allege that "although Delta offered reimbursement of eligible
expenses through their website and app, Delta failed to clarify that the
customer would only be receiving a partial reimbursement." "Furthermore,
Delta did not disclose to its customers that acceptance of the partial
reimbursement would release any legal claims the customer may have against
Delta until after the customer 'click[ed] on the button to accept the partial
reimbursement.'" The action concerns both US domestic and international
travel. The former is covered by US Department of Transportation rules, which
require airline agents to "inform customers of their right to a refund ...
before making an offer for alternative transportation, travel credits,
vouchers, or other compensation in lieu of refunds." The latter claims come
under the Montreal Convention, which is designed to be a single, universal
treaty to govern airline liability. Delta, which estimated its operational
losses at around half a billion dollars due to the outage, sought to dismiss
the complaint. While the US District Judge, Mark H. Cohen, granted the
airline's motion to dismiss some of the claims, he permitted others to
proceed. These were Count I (breach of contract based on failure to refund)
and Count XII (violation of the Montreal Convention).

Read more of this story at Slashdot.

---
VRSS v2.1.180528