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Title: Applebee's and IHOP Plan To Introduce AI in Restaurants

Link: https://slashdot.org/story/25/06/20/1954245/a...

The company behind Applebee's and IHOP plans to use AI in its restaurants and
behind the scenes to streamline operations and encourage repeat customers.
From a report: Dine Brands is adding AI-infused tech support for all of its
franchisees, as well as an AI-powered "personalization engine" that helps
restaurants offer customized deals to diners, said Chief Information Officer
Justin Skelton. The Pasadena, Calif.-based company, which also owns Fuzzy's
Taco Shop and has over 3,500 restaurants across its brands, is taking a
"practical" approach to AI by focusing on areas that can drive sales, Skelton
said. Streamlining tech support for Dine Brands' more than 300 franchisees is
important because issues like a broken printer take valuable time away from
actually managing restaurants, Skelton said. Dine Brands' AI tool, which was
built with Amazon's Q generative AI assistant, allows the company's field
technology services staff to query its knowledge base for tech help using
plain English, rather than needing to manually search for answers.

Read more of this story at Slashdot.

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