Feed: Engadget is a web magazine with obsessive daily coverage of everything new in gadgets and consumer electronics
Feed Link: https://www.engadget.com/
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Title: One of Whoop's new wearables has a bug so bad the company is issuing
replacements

Date: Fri, 23 May 2025 20:15:50 +0000
Link: https://www.engadget.com/wearables/one-of-who...

Whoop's new screen-less, fitness-focused Whoop MG wearable might have a major
bug that can leave the device unusable, according to reports from Android
Police and TechIssuesToday. Whoop launched the Whoop MG and Whoop 5.0 at the
beginning of May, the company's first major hardware release since it
launched the Whoop 4.0 in 2021.

According to complaints on Whoop's community forums and X, after setting up a
Whoop MG, the wearable can mysteriously became unresponsive hours later,
refusing to connect to a smartphone even when it should be charged. "I wore
it for about 20 hours or so, but then it suddenly disappeared from the app,
no sensor lights on, nothing appearing in the app," one new Whoop MG owner
shared on Reddit. On the company's forums, Whoop suggests trying things like
charging the MG, reconnecting it to your phone or resetting the wearable to
see if that fixes things. Whoop owners have also been directed to contact
Whoop's Support team, and multiple faulty Whoop MG owners report that they're
being sent replacement wearables.

Engadget has contacted Whoop to get a sense for how widespread this issue is
and what the company is doing to address it. We'll update this article if we
hear back.

Unlike other companies, Whoop doesn't expect customers to buy a fitness
tracker and then pay a subscription; Whoop's subscription fee is inclusive of
its hardware. With the Whoop 5.0 and Whoop MG, the company is also hoping to
expand the number of metrics it tracks beyond just activity and sleep
tracking to things like real-time stress monitoring and, in the case of the
MG, blood pressure and ECG readings. What features you're able to access
ultimately depends on both the wearable you have and the subscription you're
paying for, though.

To access the Whoop MG in particular, you have to pay $359 annually, which
starts to feel pretty egregious when the wearable might not work. Prior to
this issue, Whoop was also caught denying free hardware upgrades to existing
customers after previously suggesting it would send out new wearables to
anyone who'd been a member for six months or more. Whoop reversed that
decision a few days later.

This article originally appeared on Engadget at
https://www.engadget.com/wearables/one-of-who...
bad-the-company-is-issuing-replacements-201550971.html?src=rss

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